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Frequently Asked Questions
How long does delivery take?
Nairobi same-day or next-day. Nationwide deliveries take 1–3 business days depending on your location.
Can I return a product?
Yes — within 7 days of delivery. Product must be unused and in original packaging. WhatsApp us to initiate a return.
What payment methods do you accept?
M-Pesa (via Paystack), Visa/Mastercard, PayPal, and Pesapal. All payments are secure and encrypted.
How do I use a promo code?
Add items to your cart, then enter the promo code in the cart page before proceeding to checkout. The discount applies automatically.
Do you do bulk / wholesale orders?
Yes! WhatsApp us on +254 799 080 182 or send a message above with "Bulk / Wholesale Inquiry" selected. We offer special pricing for large orders.
How do I track my order?
Go to My Account → My Orders. Every order shows its current status: Paid, Processing, En Route, or Delivered.
